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Exchange Policy

At Niralya, we take great care in inspecting and packing the product. However if for any reason you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product.

Please see below for the terms and conditions of our exchange policies.

3-DAYS RETURNS, EXCHANGE AND MONEY BACK POLICY:

If you are not satisfied with your product, you could return it to us within 3 days of placing the order for a refund or exchange on the full Invoice value.

We offer return shipping with the 3 days exchange Policy.

Based on the returns request, our customer support team will request you to dispatch the product for our Quality Assurance team to inspect.

When dispatching the order to our warehouse, please fill out the Returns Request form with the accurate details and attach the same along with your package, to ensure no delays in processing your order request.

On inspection, we will approve your return / exchange request as applicable.

Alternatively, please contact Niralya's Customer Service through email support@niralya.com

THE EXCHANGE, RETURN AND MONEY BACK POLICIES ARE SUBJECT TO TERMS & CONDITIONS AS MENTIONED BELOW:

Once your returned item is received our Quality Assurance department will review the returned item. Any items that show signs of wear or usage cannot be accepted for return/ exchanges.

Product should be accompanied with the Original/Copy of Invoice for all returns / money back within the 3 Days period.

In case of Money back, the payment shall be made through the same mode of payment as the original purchase. The refund amount will be credited to the Customer's account within the time span stipulated by the bank which has issued the credit card.

Nirlya reserves the right to change the exchange/money back price of the product based on the Quality Inspection.

In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.

For the 3 Days Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then Niralya will only refund the discounted price as per the invoice.

No exchange/return/cancellation request will be allowed after the 3 days from the order date.

Once altered, the product is not eligible for returns/exchanges, including sleeve attachment.

Exchange will not be allowed for Sarees and Unstitched suits.

The customer needs to produce original bill of purchase and the tag (with the bar code sticker) of the outfit to facilitate the process of exchange.

The merchandize must be exchanged within 3(Three) days from date of purchase.

Merchandize with stain/body odors/perfume scents/any kind of marks/damages (other than manufacturing defects) will not be accepted for exchange.

Garments (other than sarees and unstitched) will be exchanged and no refunds will be given.